Subscription Management FAQ

If you previously had an ARYA Enterprise WIDGETS, KIOSK, or SYSTEMS plan, it is now represented in SpinetiX HUB as two subscriptions: one ARYA Enterprise subscription and one Feature Sets subscription.

For example, if you had an ARYA Enterprise SYSTEMS plan with capacity for 10 players, you will now see an ARYA Enterprise subscription with capacity for 10 players and a Feature Sets subscription with SYSTEMS capacity for 10 players in the Subscriptions overview.

Yes. If you have a Feature Sets subscription, you can assign, remove, and reassign Annual Feature Sets between players during the subscription period, as long as the subscription is active and you have available capacity.

Learn how to assign or remove an Annual Feature Set from a player.

Generating a subscription request in SpinetiX HUB does not automatically submit, process, or fulfill the request. It creates a PDF document that summarizes your request. You must download this PDF and send it to your reseller for processing.

Learn where you can see generated subscription requests in your account.
 

Existing permanent Feature Set licenses are not affected. They continue to be managed through the ACTIVATE platform and remain tied to the traditional licensing process.

Annual Feature Sets, on the other hand, are managed in ASSETS through a Feature Sets subscription. They can be assigned, removed, and moved between players as long as there is available subscription capacity and the subscription is active.

Any user with access to the Subscriptions section in ASSETS can manage subscription renewals, upgrades, and add-capacity requests.

This can include end customers, resellers, or distributors, provided they have been added to the relevant account and have the required permissions. To access the Subscriptions section, the user must be a Global Admin or have the Subscription Manager permission.