How to request an upgrade for my subscription?

This article explains how to generate an upgrade request in SpinetiX HUB when you want to move from a free ARYA Discovery or ARYA Demo/Trial version to a paid ARYA Enterprise subscription, or request a paid Feature Set subscription. 

If you have access to the Subscriptions section in Assets, you can view your current subscriptions and generate upgrade requests in PDF form. 

Accessing the Upgrade Request Wizard

1. Navigate to the Subscriptions section in Assets (Learn how to get access: read more).
   
    
2. Locate the product you would like to upgrade or request a subscription for.
    
   There are two products for which paid subscriptions are offered - 
   • ARYA:
     If you have a free ARYA version (e.g., Demo, Trial, Discovery), click the Request Upgrade button on the right to request a paid ARYA Enterprise subscription.
     
      
   • Feature Sets:
     If you don't have an active Feature Set subscription, click Request Subscription button to request a paid subscription. 
     
      

In the Upgrade Request Wizard

1. Specify Subscription Capacity
    
   First, define the player capacity for the upgraded subscription and click "Continue".
   
    

2. Select the Subscription Expiration Date
    
   In the next step, choose the subscription expiration date and click "Continue".
   
    
   General Rules
    

   • The subscription term must be between:
     • 12 months minimum
     • 5 years maximum
   • Subscription expiration dates always fall on the 1st day of a month
   • By default, the system calculates the expiration date starting from:
     • The 1st day of the next month + 12 months

    
   Aligning Expiration Dates (If Applicable)
    
   If you already have other active subscriptions in your account, you can align expiration dates.
    
   You can choose to:

   • Align to an existing subscription expiration date
     
      
   • Select a custom expiration date

   Did You Know?
   Aligning subscription expiration dates helps consolidate renewals and simplifies subscription management.
    

   Note: When aligning with an existing subscription, the first subscription term may be slightly shorter or longer than 12 months to match the selected expiration date.

   
    

3. Review and Generate the Request
    
   Before generating the request, you will see a summary including:

   • The selected subscription type and upgrade path
   • The requested capacity
   • The selected subscription expiration date

   Review the information and click Generate Request.
   
    
   The system will create a PDF document containing the upgrade request details.
   
    

4. Send the Generated PDF to Your Reseller
    
   You may generate multiple upgrade requests and decide which version to share with your reseller.

   Generating a request does not commit you to a particular upgrade configuration. You only proceed with the upgrade once you send the PDF to your reseller and accept the quote you receive in return. 

   Once the request has been generated, you can:

   • Download the PDF immediately
   • Close the dialog and access it later through Generated Requests
   • Download the document as many times as needed
   • Send the PDF to your reseller for processing
5.  Once the quote has been accepted, the reseller handles the remaining steps and submits the corresponding order to SpinetiX. SpinetiX then processes the upgrade in your account. 
    

Tips and Notes